ISO 9001 - Clauses 10.2 Nonconformity & Corrective Action

ISO 9001 Clause 10.2, "Nonconformity and Corrective Action," outlines a structured approach for addressing nonconformities within the Quality Management System (QMS). It mandates organizations to react to nonconformities by controlling and correcting them, and dealing with the consequences. The clause emphasizes the importance of evaluating the need for action to prevent recurrence, implementing any necessary actions, and reviewing the effectiveness of those actions. It also requires documenting the nature of nonconformities, the actions taken, and the results of corrective action. This process ensures continuous improvement by preventing the recurrence of nonconformities, thereby enhancing the organization's ability to meet customer and regulatory requirements.