ISO 9001:2015 Clause 7.2 is titled "Competence." This clause outlines the requirements for organizations to ensure that personnel performing work affecting product or service quality are competent based on their education, training, skills, and experience.
Key points of Clause 7.2 include:
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Determining Necessary Competence: Organizations must identify the necessary competence for personnel performing work that affects product or service conformity. This involves assessing the skills, knowledge, and experience required to carry out specific tasks effectively.
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Providing Training or Taking Other Actions: Organizations are responsible for providing training or taking other actions to ensure that personnel have the necessary competence to perform their duties effectively. This may include formal training programs, on-the-job training, mentoring, or other methods of skill development.
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Evaluating Competence: Organizations should regularly evaluate the competence of personnel to ensure that they continue to meet the requirements for their roles. This may involve performance evaluations, skills assessments, or other means of assessing competency.
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Maintaining Records: Organizations must maintain records of the competence of personnel, including evidence of education, training, skills, and experience. These records serve as documentation of compliance with competency requirements and may be subject to audit or review.
Overall, ISO 9001:2015 Clause 7.2 emphasizes the importance of ensuring that personnel have the necessary competence to perform their work effectively and contribute to the achievement of quality objectives. By investing in training and skill development and regularly evaluating competency, organizations can enhance their ability to consistently deliver products and services that meet customer requirements.
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