ISO 9001 - Clause 8.5 Production & Service Provision

ISO 9001:2015 Clause 8.5, "Production and service provision," mandates organizations to control the processes related to creating and delivering their products or services under specified conditions to ensure quality and conformity to customer requirements. It covers the entire operational process, including clear instructions, suitable equipment, monitoring, identification and traceability of products, care for customer property, preservation of products, and the management of post-delivery activities. This clause also emphasizes the importance of systematically managing changes in production or service provision to prevent adverse effects, ensuring consistency, and enhancing customer satisfaction by meeting quality objectives efficiently.