ISO 9001 - Clause 9.3 Management Review

ISO 9001 Clause 9.3, "Management Review," mandates top management to periodically review the Quality Management System (QMS) to ensure its continuing suitability, adequacy, effectiveness, and alignment with the strategic direction of the organization. This review process is designed to assess opportunities for improvement and the need for changes to the QMS, including policy and objectives. Key elements for review include the status of actions from previous management reviews, changes in external and internal issues affecting the QMS, customer satisfaction, the performance of external providers, and the adequacy of resources. The outcome should lead to decisions and actions related to improvements, changes, or resource needs.