ISO 9001 - Clause 8 Operation

ISO 9001:2015 Clause 8, titled "Operation," encompasses the core processes and procedures organizations implement to meet customer and regulatory requirements. It guides the planning, implementation, and control of processes related to product and service development, production, and delivery. This clause emphasizes the necessity of designing and developing products and services that meet customer demands, controlling external providers, and managing production and service provision. Additionally, it addresses release, post-delivery activities, and the handling of non-conforming outputs. The focus is on achieving customer satisfaction through effective operational controls, ensuring quality products and services are delivered consistently.

This section covers the daily activities within the organization.