Clause 6.2.2 of the ISO 9001 standard focuses on ensuring that organizations plan and evaluate progress towards achieving their quality objectives. This involves establishing processes to track performance against defined objectives and taking appropriate actions based on the results and assigning and adjusting resources assigned.
Organizations are required to establish methods for monitoring and measuring key performance indicators (KPIs) related to their quality objectives. These KPIs should be relevant, measurable, and aligned with the organization's strategic goals and customer requirements.
Regular monitoring of KPIs allows organizations to assess whether they are on track to achieve their quality objectives. If deviations from planned performance are identified, organizations must determine the root causes and take corrective actions to address them.
In addition to monitoring performance, organizations must conduct periodic reviews to evaluate the effectiveness of their quality objectives and associated action plans. These reviews provide opportunities to assess whether objectives are still relevant, identify areas for improvement, and make adjustments as needed.
Ultimately, Clause 6.2.2 emphasizes the importance of establishing a systematic approach to monitoring and evaluating progress towards quality objectives. By regularly assessing performance and taking corrective actions when necessary, organizations can drive continual improvement and enhance their ability to meet customer requirements and achieve their quality goals.