ISO 9001:2015 Clause 8.2.3, titled "Review of Requirements Related to Products and Services," mandates organizations to ensure that they have the ability to meet the defined requirements before committing to supply a product or service to a customer. This clause is crucial for preventing misunderstandings between the organization and the customer and for ensuring that the organization is capable of delivering products and services in accordance with customer requirements.
The key elements of this clause include:
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Review Before Commitment: Organizations must review the requirements related to the product or service before committing to supply to ensure that:
- The product or service requirements are defined.
- Contract or order requirements differing from previously expressed ones are resolved.
- The organization has the ability to meet the defined requirements.
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Handling Changes: Requirements for products and services may change, and this clause requires that organizations have processes to ensure that relevant documents are updated and relevant personnel are made aware of the changed requirements.
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Documented Information: The organization is required to maintain documented information on:
- The results of the review.
- Any new requirements for the products and services.
This review process helps to align expectations, capabilities, and resources before any commitment is made, reducing the risk of non-conformity and enhancing customer satisfaction.