ISO 9001 - Clause 8.2 Requirements for Products and Services

ISO 9001:2015 Clause 8.2, "Requirements for Products and Services," focuses on ensuring customer requirements are accurately understood, met, and maintained throughout the product or service lifecycle. It covers the processes for communicating with customers, determining and reviewing requirements related to products and services, and handling changes to requirements. This includes the necessity to establish criteria for products and services, ensuring contractual obligations are met, and maintaining relevant documentation. The clause is crucial for fostering customer satisfaction through the careful management of expectations and requirements, ensuring the delivery of products and services that consistently meet both customer and regulatory demands.