ISO 9001 - Clause 9.1. Monitoring, Measurement, Analysis & Evaluation

ISO 9001 Clause 9.1, titled "Monitoring, Measurement, Analysis, and Evaluation," outlines the requirements for organizations to assess the performance and effectiveness of their quality management system (QMS). It mandates organizations to determine what needs to be monitored and measured, the methods for such processes, and when these should be performed. This clause ensures that data gathered are analyzed to understand the health of the QMS, leading to informed decisions and improvements. It emphasizes the importance of evaluating customer satisfaction and internal processes against the organization’s quality objectives, thereby facilitating continual improvement of the QMS.