ISO 9001 - Clause 5.1 Leadership & Commitment

Clause 5.1 of the ISO 9001:2015 standard, titled "Leadership and Commitment," emphasizes the critical role of top management in providing leadership and commitment towards the quality management system (QMS). Top management is required to demonstrate leadership by taking accountability for the effectiveness of the QMS, ensuring that the quality policy and objectives are established and compatible with the strategic direction of the organization. They must also ensure the integration of QMS requirements into business processes, promoting the use of the process approach and risk-based thinking, and ensuring that resources needed for the QMS are available. Additionally, top management must communicate the importance of effective quality management and conforming to QMS requirements, leading to sustained customer satisfaction and continuous improvement.