ISO 9001:2015 Clause 8.2.2 is titled "Determining the Requirements for Products and Services." This clause focuses on the organization's responsibilities in identifying and defining the requirements that need to be met for the products and services it offers. It involves a comprehensive approach to understanding not just the explicit needs of the customers but also any obligatory requirements related to the product or service.
The key aspects covered under this clause include:
- Customer Communication: Understanding customer requirements, including the delivery and post-delivery activities.
- Statutory and Regulatory Requirements: Identifying and applying any applicable statutory and regulatory requirements related to the products and services.
- Contract or Order Requirements: Reviewing the requirements related to the products and services before committing to supply, including any contracts or orders. This review process ensures that the organization can meet the claims.
- Changes to Requirements: Handling changes in product or service requirements in a systematic manner.
This clause ensures that all necessary steps are taken to define and review the requirements of products and services. It's essential for ensuring customer satisfaction and compliance with applicable regulations, as well as for setting a clear framework for what needs to be achieved through the organization's processes.