ISO 9001 - Clause 8.4 Control of Externally Provided Products & Services
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ISO 9001 Clause 8.4 pertains to control of externally provided processes, products, and services. It requires organizations to identify and control processes, products, and services provided by external providers that are essential to meeting customer requirements. This involves establishing criteria for selection, evaluation, and monitoring of external providers, as well as ensuring their compliance with specified requirements. Organizations must maintain records of these activities and take necessary actions to address any nonconformities. Additionally, Clause 8.4 emphasizes the importance of communication and collaboration with external providers to ensure alignment with quality objectives and customer satisfaction.