ISO 9001:2015 Clause 7.3 is titled "Awareness." This clause outlines the requirements for organizations to ensure that all personnel who perform work affecting quality are aware of the relevance and importance of their activities and how they contribute to the achievement of quality objectives.
Key points of Clause 7.3 include:
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Communication of Quality Objectives: Organizations must communicate their quality objectives and the importance of meeting customer requirements to all relevant personnel. This ensures that employees understand the organization's quality goals and their role in achieving them.
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Understanding of Quality Policy: Personnel should understand the organization's quality policy and how it applies to their work. This includes knowledge of quality procedures, processes, and requirements relevant to their roles.
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Training and Development: Organizations should provide training and development opportunities to enhance personnel awareness of quality management principles, processes, and procedures. This helps employees understand their responsibilities and how to fulfill them effectively.
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Measurement of Awareness: Organizations may establish methods for measuring awareness among personnel, such as surveys, assessments, or interviews. This allows them to evaluate the effectiveness of communication and training efforts and identify areas for improvement.
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Documentation: Organizations may document awareness-related processes and activities to demonstrate compliance with ISO 9001 requirements and provide evidence during audits or reviews.
Overall, ISO 9001:2015 Clause 7.3 emphasizes the importance of promoting awareness among personnel regarding quality objectives, policies, and procedures. By ensuring that employees understand their roles in achieving quality goals and are equipped with the necessary knowledge and skills, organizations can enhance their ability to consistently deliver products and services that meet customer requirements.