ISO 9001 - Clause 6.2 Quality Objectives and Planning to Achieve Them

Clause 6.2 of the ISO 9001 standard, titled "Quality Objectives and Planning to Achieve Them," focuses on the establishment of measurable quality objectives and the development of plans to achieve them. Organizations are required to define quality objectives at relevant levels and functions, aligning them with the organization's quality policy and strategic goals. These objectives must be measurable, consistent with customer requirements, and aimed at enhancing customer satisfaction. Additionally, organizations must establish plans outlining how these objectives will be achieved, including specific targets, timelines, resource allocations, and responsibilities. Regular monitoring and review of progress towards achieving quality objectives are essential for driving continual improvement.