ISO 9001 - Clause 8.7 Control of nonconforming outputs

ISO 9001:2015 Clause 8.7, "Control of nonconforming outputs," requires organizations to identify and control products or services that do not meet requirements to prevent their unintended use or delivery. It mandates the establishment of processes to address such nonconformities, including their identification, documentation, segregation, informing relevant parties, and taking appropriate corrective action. Options may include correction, segregation, informing the customer, or obtaining authorization for acceptance under concession. The organization must also deal with the consequences of the nonconformity, including mitigating any adverse effects. This clause ensures that nonconforming outputs are effectively managed to prevent their unintended release or use, maintaining the integrity of the quality management system.