ISO 9001 - Clause 5 Leadership

ISO 9001:2015's Clause 5, titled "Leadership," emphasizes the critical role of top management in the effectiveness of the Quality Management System (QMS). It mandates that leaders at the highest level commit to the QMS, ensuring it is integrated into business processes and that its importance is communicated throughout the organization. They must establish, communicate, and align the quality policy and objectives with the business strategy, ensuring they are understood and applied. Furthermore, top management is tasked with assigning relevant roles and responsibilities to ensure the QMS achieves its intended results, promoting continual improvement and supporting a customer-focused culture.