ISO 9001 - Clause 9.3.1 General
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ISO 9001 Clause 9.3.1, "General," specifies the overarching requirements for the management review process within the Quality Management System (QMS). It obliges top management to conduct periodic reviews of the QMS to ensure its continuing suitability, adequacy, effectiveness, and alignment with the strategic direction of the organization. This clause establishes the foundation for evaluating the QMS's performance and identifying opportunities for improvement, ensuring the organization's ability to meet customer and applicable statutory and regulatory requirements. It underscores the importance of top management's involvement and commitment to the QMS, emphasizing that the management review is a critical component of an organization's ongoing improvement process.